Warranty

Warranty Terms & Conditions

We guarantee Magicshine products to be free from defects in materials and workmanship for the period of:
· Light head: One (1) year limited warranty from date of retail purchase. 
· Battery, charger and other accessories: 180 days from the date of retail purchase.
  Service & Warranty Procedure
In the unlikely event that you have a problem with a Magicshine product, please follow the procedure below:
Step 1 – Check our FAQ page. 
Step 2 – If the problem can’t be solved please contact the seller or any authorized local dealer first for timely service. In case you need our help, please fill out the form at the bottom of this page and we’ll contact you in 24 hours.  

 

This guarantee does not cover damages from road hazards, improper installation or operation, or willful abuse. Warranty does not cover consequential damage, or damage or inconvenience caused by non-operation of the product. Magicshine's liability is limited to either free repair or free replacement of warranted merchandise at Magicshine's discretion. If a refund is preferred we can also organise that as long as it meets the warranty guidelines.

 

The buyer should immediately check the product for proper operation immediately after receipt; otherwise the goods are considered as accepted.

Warranty is only valid to the original owner. Proof of purchase is required when obtaining warranty service. Systems returned without a sales receipt will have the warranty begin on the date of manufacture.

At its sole discretion, the customer can agree to repair or replace products deemed by Magicshine lights to be defective. Magicshine reserve the right to replace a product with a like replacement that fulfils the same purpose. This replacement product may have graphics or finishing different from the original.

DO NOT return suspected defective parts directly to Magicshine or the seller. When a Magicshine product is suspected to be defective, it must be submitted into warranty inspection, either through authorized dealers or distributors. The entire product must be returned, not just the suspected defective part, shipped freight prepaid, together with the written description of the suspected failure, proof of purchase and the warranty card.

This limited warranty is in lieu of any other express or implied warranties, including implied warranties of fitness for a particular purpose, merchantability, or other similar standard. To the extent allowed by law, Magicshine is not responsible for any incidental, consequential, or special damages associated with a warranty claim.


For more information on the warranty guidelines please visit 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund